SPOS SOLUTION SUPPLY PROCESS
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STEP 01 Acceptance
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STEP 02 Analysis and Diagnosis
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STEP 03 Dispatch FAE
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STEP 04 System Check
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STEP 05 Cause identification and action
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STEP 06 Solution Delivery Completed
Solution Supply Policy
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- Quality guarantee
- Subject to Quality Assurance and Service Agreement
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- Service Response Time
- Within 8 hours of receipt for Seoul/Gyeonggi region
- For other areas, within 24 hours of receipt
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- Technical Support Time
- Regular support hours: 09:00 to 18:00 (Monday-Friday)
- Emergency contact network for emergency assistance requests outside of regular support hours
- Operational Support System
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- Free support service
- Wired and email maintenance support
- Free upgrades to improve usage problems and technical support performance
- Software Installation Support Services
- 소프트웨어 설치 지원 서비스
- Technical training services
- Equipment rental service (*Consulted separately with technical sales department)
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- Paid support service
- Completion of a paid maintenance contract on a yearly basis after the end of the service period
- System Transfer and Transfer Services
- Engineer Dispatch Service (*Consulted separately with technical sales department)
- Losses due to intentional or natural disasters of the user are settled as actual expenses